If you are receiving an 'AJAX' error when attempting to log into Kronos, there is a good chance that your Kronos/AlexNet password has expired.

To reset your Kronos/AlexNet password, log into AlexNet (https://alexnet-remote.alexandriava.gov/vpn/index.html) and enter your current username/password. If your password has expired, you'll be prompted to reset it from within AlexNet.

Pls keep in mind the following password complexity requirements:

• at least eight characters
  
• at least one capital and one lower-case letter
• at least one number
• at least one special symbol
• no common dictionary words may be used
• no previous passwords my be reused

After resetting your password in AlexNet, wait approximately 15 minutes, then you'll be able to log into Kronos with your new password.

If you run into any issues please contact Library IT by opening a help desk ticket or calling x1780.